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Caroline James

Workplace A client-driven approach to success

While other industries routinely gather client feedback, law firms typically don’t. Maybe they should?

BY Caroline James

A range of client feedback

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National Magazine is the official periodical of the Canadian Bar Association and covers the latest trends and developments affecting the legal profession and the practice of law, as well as the latest news regarding the association and its activities. If you have suggestions, ideas or requests concerning this Web site or the magazine, please send us an e-mail at national@cba.org.