The Power of Perspectives

The Canadian Bar Association

Mark A. Cohen and Liam Brown

Corporate counsel

New players driving value for legal departments

By Mark A. Cohen and Liam Brown October 2, 2017 2 October 2017

New players driving value for legal departments

 

We are living in an age when consumers demand “better, faster, cheaper.” This takes some adjustment for providers—especially if they are lawyers. After all, law school taught them to be risk averse, correct and exhaustive in creating the best product possible—no matter its value to outcome.

Lawyers are about precedent—stare decisis—not innovation. They are trained to identify issues (read: problems), not create solutions. And they have historically played the role of client defender, not business partner. Their law school training was reinforced upon entry to practice. That was legal culture.

But it’s changing thanks to consumers. Legal consumers and a handful of managed legal service providers have separated legal practice—core tasks that require differentiated legal expertise and skills—from the delivery of legal services—the business of law and the integration of practice and delivery.

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